I have been a cyclist since the mid 1970's and have been in many a bike shop. This place is about the best I've ever seen. They are as equally adept at selling me a $5000 road bike with all the pertinent accessories as they are a little boy his first set of wheels. A genuinely friendly, honest place with no egos and no agenda other than building a great cycling community. Places like this are the reason to shop local, you get out of it what you put into it and these guys deliver.
Keith went above and beyond to help me get a new ride. I cannot describe how great the entire experience was from my first phone call with sonder, his prompt response to purchase. When I entered the shop as a first time new customer, I was treated like a longtime friend. The shop was very accommodating. Their knowledge of my needs was outstanding. I would highly recommend to anyone for sales and service.
The staff is really helpful, and I never feel pressure to buy something I don't need. I recommend this shop to all of my friends
Terrific bike shop. Wonderful team, very helpful. Purchasing and maintenance experiences were very positive. Also, very involved in the community.
I love this bike shop. I was planning a bike trip to France and needed to refresh my experience changing a flat tire. Keith spent time showing me exactly what to do, and he also made sure I could remove and reseat my pedals. Good thing because our second day out my friend got a flat. Fortunately I knew what to do so we were able to fix it and get back on our way.
I just purchased a bike from this shop. I initially went to try out a specific bike that other shops did not have. I told them that I was trying out numerous bikes elsewhere. They helped me set a demo bike up, putting on my pedals and adjusting the seat, and let me out the door for a spin, then I left. I called a few days later to order a bike and they went through the steps to have one shipped. Upon receiving the bike, they were meticulous in explaining everything about this bike, and then they set me up getting my exact height. This process took about 90 minutes. I never felt rushed, and they were very patient. The 3 people (including the owner) that I dealt with over this process knew their stuff. I highly recommend this shop.
Cycling Concepts is a US Bicycle Store based in Glastonbury, Connecticut. Cycling Concepts is located at 2343 Main St, Glastonbury, CT 06033, USA.
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